Novalis Trust

Connection Help

Use this page if you are using your own device (BYOD) and having internet connection problems or trust errors. You can browse this page on the device having difficulties.

Another Device (BYOD)

If you are joining another device you can access help to connect to Novalis Wifi wireless network.

Join Another Device to Novalis Wifi



This Device has Connectivity Problems

If you are trying to browse the internet or use apps on Novalis Wifi and experiencing security or trust errors try and install the Novalis Trust certificate on this device. This certificate allows your device to trust our network, and for our network to trust your device.
Please contact IT Support if you are having problems installing this certificate.

On Windows

  1. Click the Download the certificate button and save the file
  2. From the Control Panel, open Internet Options
  3. Go to the Content tab
  4. Select the Certificates button


  5. Go to the Trusted Root Certification Authorities tab
  6. Click Import


  7. Click the Next button on the Certificate Import Wizard
  8. Click Browse... and navigate to your download directory and select the file you downloaded from this page and click the Next button twice
  9. Click Finish to import the certificate
  10. Restart your web browser.

On Apple OSX

  1. Click the Download the certificate button and save the file
  2. Open the dowloaded certificate NovalisWifi.crt from the downloads folder
  3. Enter a local administraor username and password when prompted and select Modify Keychain

On Apple iOS (iPhone and iPad)

  1. Click the Download the certificate button
  2. When prompted, press Allow
  3. If prompted, enter or configure your password to confirm
  4. Navigate to Settings > General > Profiles > SWG-EH1.novalis-trust.net
  5. Click Install and enter your password
  6. Click Install again, then press the red install button on the popup then click done
  7. Navigate to Settings > General > About > Certificate Trust Settings(scroll to bottom)
  8. Toggle on enable full trust for root certificates for SWG-EH1...

Android

  1. Click the Download the certificate button
  2. When prompted, enter a name of your choice for the certificate
  3. Click OK
  4. If prompted, enter or configure your password to confirm
  5. If prompted, enter a certificate name. This name is up to you and not important.
  6. If prompted, from the Credentials use drop-down select VPN and apps
  7. Click OK
Download the Certificate
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