Troubleshoot Media Library Connection issues

If the device is having issues is a tablet/mobile phone please read Section 1 below. If the device is a tv box please read Section 2

Section 1:

Check the device is connected to Novalis WIFI or Novalis Devices if it is not please follow this guide: Novalis Trust Apps and Services - Connecting to WiFi or contact IT Support.
Open the Emby app, if it is signed out follow the steps below (you may need to skip a few steps depending on how far through the setup the app currently is)
If sign in with Emby connect is showing please press the Skip Button
In the next tab set the host to media.novalis.live then set the port to 80 then press connect
On the login screen please enter the users username and password (the exact same they would use to login to the computers, do not include the @novalis-trust.org.uk etc...)

Section 2:

Creation date: 22/05/2024 11:25 (Ben.Forino@novalis-trust.org.uk) Updated: 22/05/2024 11:32 (Ben.Forino@novalis-trust.org.uk)